Most common questions used to investigate
Is your mobile device an iPhone device?
Would you like to use iCloud to backup your iPhone?
Would you like to use your computer to backup your iPhone?
Are you using a Mac with macOS Catalina 10.15?
Are you using a Mac with macOS Mojave 10.14 or earlier, or a PC?
Is your mobile device an Android device?
Common conclusions
To backup your iPhone using iCloud, connect to a WiFi network, go to settings, tap on your username, tap on the iCloud icon, tap 'iCloud backup' then tap 'back up now.' Stay connected to the WiFi network until the process is completed.
Sorry, but the only options available for backing up your iPhone are through iCloud or through your computer.
To backup your iPhone using your computer open finder, if a message pops up asking for your device pass-code or to Trust This Computer, follow the steps you are given. Locate your device on your computer, if you want to save Health and Activity data from your device or Apple Watch Select the box called Encrypt [device] backup and create a password then click back up now, if not just click back up now.
Sorry, but the only options available for backing up your iPhone through your computer are for Mac with macOS Catalina 10.15, Mac with macOS Mojave 10.14 or earlier, or a PC.
To backup your iPhone using your computer, open iTunes. If a message pops up asking for your device pass-code or if a message pops up asking you to 'trust this computer,' enter the pass-code or click
To backup your Android device open your phone's setting app, tap 'system,' tap 'backup,' tap 'back up now' and then tap 'continue.'
Sorry, but the only options we have available for backing up your phone are for iPhone and Android devices.
References
https://support.apple.com/en-us/HT203977
https://support.google.com/android/answer/2819582?hl=en
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