Most common questions used to investigate
Are your headphones wireless?
Are your headphones powered on?
Does the option to connect your headphones to the smartphone appear in the Bluetooth scan on your smartphone?
Are the headphones within the specified connectivity range of your smartphone?
Is Bluetooth mode turned on in your smartphone?
Is your smartphone able to connect with the headphones?
Are both sides of your headphones not working?
Is the headphone wire damaged?
Is the headphone jack the same size as the headphone port on your smartphone?
Is the volume control set to the lowest setting on your headphones?
Is the volume control set to the lowest setting on your smartphone?
Is there any dust clogged in your smartphone's headphone port?
Did you recently drop or knock the headphones?
Common conclusions
This may be why the headphones aren't working. Power them on by following the instructions in the headphone's user manual.
This may be the reason why the headphones are not able to connect to your phone. Bring your headphones closer to your smartphone in order to allow them to connect.
The powered off Bluetooth mode may be the cause of the malfunction. Turn on your smartphone's Bluetooth mode in order to connect it with the headphones.
Your headphones may have a hardware or software malfunction. Contact the original manufacturer of the headphone and request further details or claim a refund of they are still under warranty.
The inability to connect may be why your headphones are not working. Reset the connection in order for the headphones to work.
Your headphones may have a hardware malfunction. Contact the original manufacturer of the headphone and request further details or claim a refund of they are still under warranty.
The damaged wire may be the cause of the unresponsive headphones. Contact the original manufacturer of the headphone and request further details or claim a refund if they are still under warranty.
The different size may be the reason your headphones are not working. Exchange your headphones for a pair that fits your smartphone or use an adapter.
This setting may be the cause for the unresponsive headphones. Change the volume setting in order to allow them to work.
Clean smartphone's headphone port as the dust may be why your headphones are not working.
The impact from the drop/collision may have broken the headphone's internal circuit. Contact the original manufacturer of the headphone and request further details or claim a refund of they are still under warranty.
The headphones may have been faulty to begin with. Contact the original manufacturer of the headphone and request further details or claim a refund of they are still under warranty.
References
Related Problems
Author
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muneebbabar null
Hi! I’m Muneeb.
My background is in Electrical Engineering, IT and General Sciences . I enjoy writing about electronics, DIY and Self-Help. I’m always in pursuit of interesting materials and I love reading books and blogs about new technologies, IT solutions or DIY guides.
You can find me on LinkedIn at: [www.linkedin.com/in/muneeb-babar-]