Why can't I Connect to the Internet?

Is there a power outage at your home?

Is your computer’s Wi-Fi adapter switched on?

Is your personal Wi-Fi being shown as an option for nearby internet connections on your computer?

Are there multiple users accessing your internet?

Is the ethernet cable properly connected to the modem/router?

Are the lights on your modem on?

Are they blinking?

Is the Wi-Fi light on?

Is the adapter for the modem plugged in properly?

Due to the power outage you cannot access the internet. We suggest calling your local utility supplier and informing them about the power outage.

You may need to turn on the Wi-Fi adapter of your computer for the internet to work.

This may be because you are not in the range of the router. You may need to sit closer to the router or use a new router with greater range for the internet to work.

Due to the increased number of users, your bandwidth might be being used up. We suggest choosing an internet package with greater bandwidth from your service provider or removing other users from the authorized user list.

Your internet might not be working due to the improperly plugged in ethernet wire. We suggest plugging the ethernet wire in properly and restarting your modem/router.

The issue may be due to the modem being unable to find an internet connection. We suggest contacting your local internet service provider to file a complaint.

You may need to press the Wi-Fi button on the side of the modem.

Your modem may have malfunctioned. We suggest restarting your modem.

This may be the reason why your internet is not working. We suggest plugging the modem adapter in properly.

There may be a problem with the adapter. We suggest buying a new adapter or contacting your local internet service provider to file a complaint.