Investigate Problem

Why is my Credit Card Being Declined?

Follow the prompts to identify the solution

proposes Are you sure you entered your credit card information correctly?

Yes Add

No Add

Yes

No

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Most common questions used to investigate

Are you sure you entered your credit card information correctly?

Has the credit card expiration date passed?

Have you made any large or out of the ordinary purchases with your credit card recently?

Have you used your credit card for any other purchases within the last 6 months?

Did you reach your credit limit or have you failed to pay the amount owed to your credit card provider for credit card transactions?

Have you recently stayed at a hotel or rented a car?

Common conclusions

You may have entered your credit card information incorrectly. Try completing the transaction again and make sure to enter your credit card details correctly.

It seems your credit card has expired. Contact your credit card provider and request a new credit card.

Your credit card provider may have flagged the large or out of the ordinary purchase as “suspicious” and blocked your credit card. Contact your credit card provider and explain that you are, in fact, responsible for the purchase.

You may have maxed out your credit card limit or have failed to pay the amount owed to your credit card provider. Make sure you aren’t spending above your means and pay back any existing debt to your credit card provider.

There may be a hold issued on your credit card. Hotels and rental car companies frequently holds on credit cards in order to ensure that the customer has enough available credit to pay for the car rental or hotel room when the final charges are placed. Contact your credit card provider and ask if there is a hold on your credit card.

Your credit card provider may have been compromised or exposed to a threat. Contact your credit card provider and ask if your credit card has been compromised or exposed to a threat.

References
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